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Network Routing(WAN Technology), Intelligent Video

Posted: 08/29/2017
Job Location: Texas

Experience: 1 - 5 Years



Job Requirements

Job Description

Monitoring of live video using in-house tools and dashboard. • Adjusting boundaries of events as content schedule shifts (events run long or short) • Check email notifications for requests and updates from YouTube internal teams and vendors/providers. • Address incoming email escalations. • Monitor and maintain the YouTube TV Operations within SLAs. • Manage escalations where appropriate.II. PRINCIPAL DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS) • Monitor YouTube TV blackouts accuracy to ensure 24x7 operations and resolving service impacts as they occur within SLA • Communicate and handle escalated issues and work closely with YouTube TV internal, XFN teams and vendors/providers to resolve network/video issues. • Maintain active awareness of multiple simultaneous video feeds with meticulous attention to detail. • Escalate and communicate issues on time. • Perform other duties as assigned by management. • Suggest workflow improvements based on practical implementation. JOB SPECIFICATIONSIII. EDUCATION AND WORK EXPERIENCE • 1-2 Years experience in live video operationsIV. KNOWLEDGE, SKILLS AND ABILITIES • Strong knowledge and experience with live TV. • Strong knowledge of and interest in live sports (preferred). • Solid experience with iPhone and Android (for the purpose of checking the YouTube TV app). • Strong computer skills with experience with Chrome, Google Docs, and Google Apps. • Able to troubleshoot video issues remotely with Engineers. • Able to perform basic troubleshooting and data gathering by asking relevant questions. • Strong oral and written communication skills, ability to articulate network and video issues.


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